Cookie Policy
Last Updated: January 15, 2025
This Cookie Policy explains how Hekizoqi Premium Mushroom Farm ("we," "our," or "us") uses cookies and similar tracking technologies on our website. This policy should be read alongside our Privacy Policy to understand how we collect, use, and protect your information.
Quick Summary: We use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and ensure our website functions properly. You can control cookie settings through your browser, but some functionality may be limited if you disable certain cookies.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that helps websites remember your preferences, track your activity, and provide personalized experiences. Cookies cannot harm your device or files, but they do allow websites to recognize your device on return visits.
There are different types of cookies based on their purpose and duration:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
- First-party Cookies: Set directly by our website
- Third-party Cookies: Set by external services we use (like analytics providers)
How We Use Cookies
We use cookies for several important purposes to enhance your experience on our website and improve our services. Our cookie usage falls into several categories, each serving specific functions that benefit both you as a user and us as a service provider.
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functionality such as page navigation, access to secure areas, and form submissions. Without these cookies, our website would not work correctly.
Examples of Essential Cookies:
- Session identifiers for maintaining your connection
- Security tokens for protecting against unauthorized access
- Form data preservation during order processing
- Shopping cart functionality and order management
Functional Cookies
These cookies enable enhanced functionality and personalization. They remember your choices and preferences, such as language settings, location preferences, or items in your shopping cart. These cookies improve your user experience but are not essential for basic website operation.
Functional Cookie Features:
- Remembering your delivery preferences and addresses
- Storing your product preferences and favorites
- Maintaining your login status across sessions
- Customizing content based on your location
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. These cookies collect anonymous information about page visits, time spent on pages, click patterns, and user journeys. This data helps us improve our website design, content, and functionality.
Analytics Information We Collect:
- Number of visitors and page views
- Popular pages and content sections
- User navigation patterns and behavior
- Device and browser information for optimization
- Geographic location data (anonymized)
Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They help us understand which promotional content resonates with our audience and prevent showing you the same advertisements repeatedly.
Marketing Cookie Functions:
- Tracking conversion rates from advertising campaigns
- Personalizing promotional content based on interests
- Measuring the effectiveness of email marketing
- Retargeting visitors with relevant product information
Third-Party Cookies
Our website uses services from trusted third-party providers, which may set their own cookies on your device. We carefully select these partners and ensure they meet our privacy and security standards. Here are the main third-party services we use:
Google Analytics
Purpose: Website traffic analysis and user behavior insights
Data Collected: Anonymous usage statistics, page views, session duration
Privacy Policy: Google Privacy Policy
Social Media Platforms
Purpose: Social sharing functionality and embedded content
Platforms: Facebook, Instagram, WhatsApp
Note: These cookies are only set when you interact with social media features
Cookie Consent and Management
Your Consent Choices
When you first visit our website, we display a cookie consent banner that allows you to accept or manage your cookie preferences. Your consent is stored for one year, after which you will be asked to provide consent again.
Consent Options:
- Accept All: Allows all cookies for optimal website functionality
- Essential Only: Only essential cookies required for basic functionality
- Custom Settings: Choose specific cookie categories to allow
Managing Cookies Through Your Browser
You can control cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies. However, please note that disabling certain cookies may affect website functionality and your user experience.
Browser Cookie Controls:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and Site Permissions
Mobile Browser Settings:
- iOS Safari: Settings > Safari > Privacy & Security
- Android Chrome: Chrome Menu > Settings > Site Settings
- Samsung Internet: Menu > Settings > Sites and Downloads
Cookie Retention and Deletion
Different cookies have different retention periods based on their purpose and function:
| Cookie Type |
Retention Period |
Purpose |
| Session Cookies |
Until browser is closed |
Maintain your session during website visit |
| Functional Cookies |
30 days to 2 years |
Remember preferences and settings |
| Analytics Cookies |
2 years maximum |
Analyze website usage and performance |
| Consent Cookies |
1 year |
Remember your cookie preferences |
Impact of Disabling Cookies
While you have the right to disable cookies, doing so may affect your experience on our website:
Potential Impacts of Disabled Cookies:
- Reduced Functionality: Some features may not work properly
- Repeated Consent Requests: You may see cookie banners on every visit
- Loss of Preferences: Settings and preferences won't be remembered
- Order Processing Issues: Shopping cart functionality may be impaired
- Limited Personalization: Content may be less relevant to your interests
Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:
- Posting a notice on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications for substantial changes (if you have subscribed to our communications)
We encourage you to review this Cookie Policy regularly to stay informed about our cookie practices.
Contact Us About Cookies
If you have questions about our cookie practices, want to withdraw your consent, or need assistance with cookie settings, please contact us:
General Inquiries:
Email: [email protected]
Phone: +60 5 1419 97140
Response Time: Within 2 business days
Technical Support:
Email: [email protected]
Available: Monday-Friday, 9 AM - 6 PM MYT
Language: English and Bahasa Malaysia
Your Rights Under Malaysian Law
Under the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian privacy laws, you have the right to know how your data is collected and used through cookies. You may request information about the cookies we use, withdraw consent for non-essential cookies, and file complaints with the Personal Data Protection Department if you believe your privacy rights have been violated.
This Cookie Policy is part of our comprehensive privacy framework and should be read in conjunction with our Privacy Policy and Terms of Service for complete understanding of our data practices.