At Hekizoqi Premium Mushroom Farm ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Personal Information: When you place an order or contact us, we may collect personal information including your name, email address, phone number, delivery address, and payment information. This information is necessary to process your orders and provide customer service.
Usage Information: We automatically collect information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on our site. This helps us improve our website functionality and user experience.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as delivery companies and payment processors. These partners are bound by confidentiality agreements and may only use your information to provide services to us.
We may disclose your information if required by law or to protect our rights, property, or safety, or that of our customers or others.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Under Malaysian data protection laws, you have the right to:
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for seven years for accounting and tax purposes.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
If you have questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is governed by Malaysian law and complies with the Personal Data Protection Act 2010 (PDPA).